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    FAQ

    What is PDR (Paintless Dent Repair)?

    PDR is a technique in which highly skilled craftsmen work from behind the metal using metal rods and hand tools to remove dents, dings, minor creases, and hail damage from vehicles without the inconvenience and expense of traditional body shop repair methods while preserving the original finish of your car.

    Where are we located?

    We believe customer convenience is a priority. Therefore, we are mainly a mobile service. We’ll repair that ding at your home or office, so you can tend to more important things. However, if you prefer, we have a couple of locations so you can bring your vehicle to us. (by appt. only) Call today for your free estimate!

    Why use Donnelly’s instead of a body shop?

    At Donnelly’s PDR is what we specialize in. We have 5 years experience in what we call the art of removing small dings and dents while maintaining your cars factory finish. Others may offer PDR but no one can deliver the quality and with this process you only get one chance to do it right!

    Will my insurance pay for PDR?

    Yes! Most insurance companies recommend hail damage be repaired by a PDR shop. The cost to have minor dings and dents repaired is usually less than your deductible. Donnelly’s gives free estimates!

    What kind of guarantee do you offer?

    Donnelly’s guarantees complete customer satisfaction on all repairs, or there is no charge for the work performed. We pride ourselves on being Rochester’s premier source for Paintless Dent Repair, and want every customer to receive the highest quality repairs and service for a reasonable price!

    How long does PDR take?

    Most repairs can be done while you wait. When hail damage is involved, usually a day or two is needed. At Donnelly’s, service is quick and easy, never requiring days or weeks and best of all, there is no need for rental cars.

Satisfaction Guaranteed
Mobile Service - (585)330-1010